Frequently Asked Questions: Customer Web Portal
What is a customer web portal?
A customer web portal is a secure, private area on a website that gives customers access to information and services. Customers usually access the portal by logging in with a username and password.
How can a customer portal be used in quality management?
QT9 QMS’s customer web portal makes it easy to communicate with your customers, whether it be to share documents or disseminate a survey. Customers are able to log in to the portal to complete surveys, sign off on documentation or operational changes, and to view any other communications. Customer interactions are easily tracked and documented.
How can QT9 QMS help me manage customer interactions?
QT9 QMS offers three dedicated customer management modules: Customer Feedback, Customer Surveys and the Customer Web Portal. Users can integrate all of their customer management activities with the more than 20 additional modules that come standard with QT9 QMS, including Document Control, Audit Management and Employee Training.
QT9 QMS is a highly rated, affordable, easy-to-use quality management system that excels at all of the processes that go into providing high-quality goods and services that are FDA and ISO compliant.
