Cloud-based customer feedback system — available anytime, any place.

The customer feedback module makes it simple to track customer complaints and other customer feedback, so you can accurately chart and trend your findings.

Centralize complaints

Quickly get a sense of customer complaints.

Prevent surprises

Receive automated email alerts out-of-the-box.

Connect & collaborate online

Use tasks to involve the right people and link to CAPA or Risk.

Collect feedback

Track customer feedback with email alerts & reminders.

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Free up time with customer feedback tools built-in to QT9™ QMS.

QT9's customer feedback module is your all-in-one solution for managing customer feedback and customer complaints.

Assign Tasks

Assign customer feedback items to a responsible party - assignments reflected in to-do list.

Email Alerts

QT9 QMS sends users email alerts and reminders based on your settings.

Approval Workflows

Create custom approval workflows based on your feedback types.

Link Corrective Actions

Create corrective actions or nonconforming products from customer feedback.

Attach Related Files

Attach unlimited files to any customer feedback record.

Unlimited Custom Fields

Create unlimited custom fields for tracking your company-specific information.


Open an investigation for any customer feedback item.

Real-Time Reporting

Track your customer feedback by any field. Create charts and export reports to Excel.

Customer Snapshot

Track all feedback by customer in customer snapshot.

Real-time customer feedback system.

Sign in online anytime, anywhere to get a real-time view of your customer feedback.

Built-In Dashboard

Quickly view customer feedback records from the QT9 dashboard, and easily personalize the view.

Traceability & Transparency

QT9™ QMS includes web portals for customers, suppliers and employee training.


Manage customer feedback records from your desktop, tablet or mobile device.

QT9™ QMS is flexible for your business.

QT9 lets you choose modules based on what's best for your organization.

Modules for any business size

With multiple modules to choose from, there's solutions for nearly anyone.

A solution that scales with you

Whether you are a large corporation or a small start-up you can use as many modules as you want.

Cross-Platform Support

Whether you use Android, iOS or Windows, QT9 works from virtually any web browser.

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Talk to a Specialist

Speak directly to a QT9 expert.


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Have questions? Want to discuss solutions?

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Live Demo Request

See a personalized demo of QT9 QMS.

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