Frequently Asked Questions: Customer Surveys
Why are customer surveys important to quality management?
Quality standards, such as ISO 9001:2015, call for companies to collect, analyze and evaluate quality data, including customer satisfaction. A customer survey is one, easily demonstrable way to collect information about customer satisfaction.
How does customer survey software help collect quality information?
Customer survey software automates the survey process, enabling you to not only create, distribute and collect survey results via the internet, but also to respond to, monitor and measure results. Create actionable plans with data collected from customer surveys.
What are the features of QT9 QMS's customer survey software?
With QT9’s Customer Survey module you can:
- Create surveys
- Copy and distribute surveys
- Send email alerts and reminders
- Track survey results
- Export for detailed analysis
- Post comments
- Attach files
How can QT9 QMS help me manage customer interactions?
QT9 QMS offers three dedicated customer management modules: Customer Feedback, Customer Surveys and a Customer Web Portal. Users can integrate all of their customer management activities with the more than 20 additional modules that come standard with QT9 QMS.
QT9 QMS is a highly rated, affordable, easy-to-use quality management system that excels at all of the processes that go into providing high-quality goods and services that are FDA and ISO compliant.
