Dura-Line Centralizes Quality Processes Across International Locations 

More for the Money

In their search for a solution, Dura-Line’s quality control managers knew they needed a QMS that addressed specific criteria. In terms of day-to-day management, those were document control, internal audit management, and corrective actions management. Ease of use and affordability were also essential. The company ultimately decided on the QT9 eQMS platform, citing:

• Quick deployment
• Out-of-the box functionality
• Intuitive user interface
• Relative affordability
• ISO 9001 compliant

“One of the big drivers for using QT9 was that it didn’t require a whole lot of customization to fit the needs of Dura-Line,” says Lenarz. Even though QT9 QMS is an out-of-the box solution, Dura-Line quality experts liked that it is diverse enough to address so many aspects of their quality management needs, offering more than 25 different scalable modules at no additional cost.

Easy Deployment

With dedicated customer support and an intuitive user interface, Dura-Line was quickly up and running with the QT9 software. “It was a flawless deployment of the system because the intuitive nature made rollout of the software easy,” recalls Lenarz. “Once you understand the inner workings of one module, you can rapidly deploy that knowledge across any aspect of the QT9 QMS. Its intuitiveness made the rollout exceptionally quick and the adoption very fast across the organization.”

During implementation, Dura-Line was able to take full advantage of QT9’s customer support program, which offers unlimited training for initial setup as well as ongoing maintenance and support. “In my experience with QT9, what stands out the most is the exceptional customer service and support,” says Cox. "You were constantly accessible. You were there at any point that we needed support."