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QT9™ QMS Customer Feedback (Customer Complaints) Software

Electronically keep track of all of your customer feedback/complaints. QT9™ QMS Customer Feedback/Complaint Software simplifies the process of creating and assigning a customer feedback record, making this ISO requirement easy to maintain. The Customer Feedback module (customer complaints) comes with the ability to create corrective actions or nonconforming products as a final disposition as well as customize the customer feedback category and customer feedback type.

QT9™ QMS Customer Feedback gives you a perfect tool to meet FDA/ISO 13485 compliance needs for customer complaints. Create approval workflows as well as unlimited custom fields to track the necessary data your organization needs for an effective customer complaint system.

QT9™ QMS Customer Feedback Software Features

  • Assign customer feedback items to responsible party - assignment reflected in to do list
  • Email alert for assignment of customer feedback record
  • Create custom approval workflows based on feedback type
  • Create corrective actions or nonconforming products from customer feedback
  • Customizable field (customer feedback category) to fit the customer feedback module around your organization
  • Open an investigation piece for any feedback item
  • Full customizable reporting and charting
  • Track all feedback by customer in customer snapshot

Back To QT9™ QMS Modules Overview